At NeuroXen™, your privacy and trust are very important to us. Our goal is to make your online experience not only useful but also safe, secure, and enjoyable. We want every visitor and customer to browse, learn, and purchase with full confidence. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, or services.
By purchasing or subscribing to our services, you may be automatically added to our secure mailing list. However, we are committed to handling your data responsibly and transparently. Please read this Privacy Policy carefully to understand how your information is managed.
1. Personal Information We Collect
We collect information in different ways from both Visitors (those who browse without making a purchase) and Members (those who purchase or subscribe). This information may include:
Name, address, email, and phone number
Billing details such as credit/debit card information
Account preferences or computer/device details
Shipping information if you place an order for yourself or someone else
This information is primarily used to process your orders, manage your account, and provide a personalized experience. We do not sell your personal data to third parties.
2. How We Use Your Information
The information we collect helps us:
Process purchases and deliver products securely
Send important updates such as order confirmations or policy changes
Customize your experience with personalized offers or content
Conduct voluntary surveys to improve our products and services
Share limited, non-identifying information with trusted partners for promotions or advertisements
We may also generate aggregate data (non-personal, combined statistics) to analyze usage patterns and improve our website.
3. Information Sharing with Partners
In some cases, our services or promotions may be offered in partnership with affiliates or third-party companies. If you choose to use these services, your personal data may be shared only as required to complete the order or promotion. Partners are not allowed to use your data for any unrelated purposes.
4. Online Shopping & Payments
When you shop on our website, you may be asked to provide payment and delivery information. This data is used only to process your order. We do not store or share financial details except as required to complete the transaction securely.
5. Online Advertisements & Cookies
Like most websites, we may use cookies to enhance your browsing experience. Cookies are small data files that store your preferences, making your next visit smoother and more personalized. These cookies do not allow third parties to access your personal details.
Some advertising partners may also use cookies. Please note that we do not control third-party cookies, and we encourage you to review their privacy practices.
6. Email Responses & Communication
If you contact us by email, your email address will only be used to respond to your inquiry. We do not share these details with third parties. You may also receive promotional updates, but you can unsubscribe at any time using the link provided in every email.
7. Customer Surveys & Promotions
From time to time, we may run surveys, contests, or promotions. Participation is always voluntary. Any information shared during such activities will remain confidential or used in aggregated form to improve our services. Winners’ details may be shared with third parties only when necessary to deliver prizes.
8. Children’s Privacy
Our website and services are strictly intended for users 18 years or older. We do not knowingly collect or store information from anyone under the age of 18.
9. Data Security Commitment
We implement strict security measures to protect your information from unauthorized access, misuse, or alteration. However, please note that no system is 100% secure. While we work hard to safeguard your data, we cannot guarantee complete protection against online threats.
10. Special Disclosures
We may disclose personal information if required by law, regulation, or legal request. This may include situations involving fraud prevention, law enforcement requests, or violations of our Terms of Service.
11. Your Rights & Choices
You may request to opt out of promotional emails anytime.
California residents have additional privacy rights under the California Privacy Protection Act. You can request details about how your information has been shared for marketing purposes by contacting us with a “California Privacy Request.”
12. Policy Updates
We may update this Privacy Policy from time to time. Any revisions will be posted on this page with the updated “Last Revised” date. Continued use of our website means you accept these changes.
13. Disclaimer & Medical Information
The information provided on this website is for informational purposes only. It is not intended as medical advice, diagnosis, or treatment. Always consult your healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, or have a medical condition.
Statements on this website have not been evaluated by the Food and Drug Administration (FDA). Products are not intended to diagnose, treat, cure, or prevent any disease.